Refunds And Returns Policy

Return Requests

1

We want you to be completely satisfied with your purchase. If you need to return a standard, non-custom item, please review our policy below:

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, in original packaging, and with all hardware/accessories included.

  • Contact [email protected] with your order number and reason for return.

  • Once approved, we will provide you with the return shipping address and instructions.

Once we receive and inspect your returned item, we will notify you of your refund status

Approved refunds will be processed back to your original payment method within 5–10 business days.

(Please note your financial institution may take extra time to post the credit).

Damaged/Defective Items

2

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately within 48 hours of delivery.

Include clear photos of the damaged item and packaging so we can make it right.

Important Info

3

  • Items sent back to us without a return request will not be accepted.

  • Customers are responsible for return shipping costs. Shipping fees on the original order are non-refundable.

  • If the return is due to our error or a damaged product, we will cover the shipping fees.

Custom orders

4

All Custom Sales are Final

  • No Refunds or Exchanges: Once fabrication or production has begun, all custom orders are non-refundable and non-returnable.

  • Deposits: Any deposit or upfront payment required to secure materials and shop time for a custom project is strictly non-refundable.

Approval & Proofing Process

  • Before final production or fabrication begins, you will review and approve project specifications, digital proofs, or mockups.

  • Once approval is granted by the customer, Avid Autoworks is not responsible for errors in customer-provided dimensions, design selections, or specifications.

Cancellations

  • Before Production Starts: Cancellations may be requested within 24 hours of placing the order or paying the deposit, provided material sourcing or work has not commenced. Approved cancellations prior to production may be subject to an administrative/processing fee.

  • After Production Starts: Once work or material procurement has started, the order cannot be canceled or refunded.

Defects, Fitment & Craftsmanship Issues

  • We stand behind the quality of our craftsmanship. If your custom item arrives defective, damaged during transit, or deviates from the agreed-upon design specifications, please contact us within 48 hours of delivery with detailed descriptions and photos.

  • Resolution: At our discretion, we will always work with you to repair, rework, or replace the defective component if nescessary.

  • We will always strive to make sure you are satisfied. Each return/refund/cancellation will be handled on a case-by-case basis and we will always do our best to make sure you are satisfied with the solution.